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Yoga Class

Privacy Policy

At Esse Pilates, we respect your privacy and are committed to keeping your personal information safe and secure. This Privacy Policy explains how Esse Pilates, operated by Liz Stevens Pilates Ltd, collects, uses, stores and protects your personal information when you book or use our services, contact us or interact with us online.

What information do we collect?  

When you contact us, make a booking or use our services, we may collect:

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  • Contact details – name, email address, telephone number, address and emergency contact details.

  • Health and physical information – information you provide about your health, physical condition, disabilities, injuries, pregnancy, recent surgery, medication or other circumstances that may affect your safe participation in Pilates or require exercise modifications.

  • Pilates goals – information you choose to provide about what you would like to achieve from Pilates, such as improving strength, flexibility or mobility.

  • Booking and client information – information relating to your bookings, attendance and use of our services.

  • Payment information – payments are processed securely through our payment providers, including Stripe.

  • Website usage information – information collected through cookies and similar technologies when you use our website, where applicable.

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We aim to collect only information that is relevant and necessary for the purposes described below.

How do we use your information?

We use your information to:

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  • Manage your bookings and provide Pilates classes, private sessions, workshops and other services.

  • Contact you about your bookings, including class or schedule changes.

  • Respond to enquiries and provide customer support.

  • Consider relevant health and physical information to help you participate safely in Pilates and, where appropriate, modify exercises;

  • Respond to changes in your health or physical condition that you tell us about.

  • Process payments and manage our business administration.

  • Improve our services and website.

  • Send marketing communications where permitted by law and where you have the appropriate choice or consent.​

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We do not use health or physical information for marketing purposes.

Our lawful bases for using your information

We use different lawful bases depending on why we are processing your information.

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For example, we may rely on Article 6(1)(b) of the UK GDPR where processing is necessary to provide the Pilates services you have requested, such as managing your booking and providing the service.

We may also rely on consent where you have actively chosen to provide it, for example for certain marketing communications.

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Where we process health or other special category information, we need both an Article 6 lawful basis and an additional condition under Article 9 of the UK GDPR.

Health Information

Health information is given additional protection under UK data protection law.

Where you provide health or physical information, we process it because it is necessary to provide our Pilates services safely (Article 6(1)(b) of the UK GDPR), and we rely on your explicit consent under Article 9(2)(a) to process this special category data.

We only use this information to help you participate safely in Pilates and, where appropriate, modify exercises.

You may withdraw your consent at any time. If you do so, this will not affect processing that has already taken place lawfully, but it may affect our ability to provide or modify a Pilates session safely where relevant health information is necessary for that purpose.

We only ask for health information that is relevant to safe participation and do not require a general medical history.

How do we protect your information?   

We store your information securely and do not sell your personal information.

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We use trusted service providers to help us provide our services, including our booking and client-management system, payment provider, website provider and analytics providers.

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Access to health and physical information is limited to people working for Esse Pilates who need the information to carry out their role and support your safe participation.

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We take appropriate technical and organisational measures to protect personal information. However, no system can be guaranteed to be completely secure.

Marketing

We may use your contact details to send marketing communications where permitted by law and where you have given the appropriate consent or choice.

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You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us.

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Service-related communications, such as booking confirmations, scheduling changes or important information about a class, are not marketing communications.

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Health and physical information is not used for marketing purposes.

How long do we keep your information? 

We only keep personal information for as long as it is necessary for the purpose for which it was collected, or where we are required or permitted to keep it by law.

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Health and physical information will be reviewed periodically and will be updated or deleted when it is no longer relevant or necessary for safe participation or exercise modification, subject to any longer period that may be required for legitimate legal, insurance or record-keeping purposes.

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We aim to avoid retaining health information that is no longer needed and have internal procedures for reviewing and deleting information where appropriate.

Your Rights

Depending on the circumstances, you may have rights under UK data protection law to:

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  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your personal information where there is no longer a lawful reason for us to retain it.

  • Ask us to restrict how we use your information in certain circumstances.

  • Object to certain types of processing.

  • Request a copy of certain personal information in a portable format where the relevant legal requirements apply.

  • Withdraw consent where we rely on consent for processing your information.

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To exercise your rights, please contact us at hello@essepilates.co.uk.

We may need to verify your identity before responding to certain requests.

Third Party Service Providers 

We use trusted third-party providers to help us operate Esse Pilates, including:

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  • Momence – booking and client management.

  • Stripe – payment processing.

  • Website (www.essepilates.co.uk, hosted by Wix) and analytics providers – website hosting, functionality and analytics.

 

These providers may process personal information on our behalf in providing their services. We take reasonable steps to ensure that appropriate data protection arrangements are in place with relevant providers.

 

Some service providers may process personal information outside the UK. Where this occurs, appropriate safeguards will be used as required by applicable data protection law.

Cookies and Website Analytics 

Our website may use cookies and similar technologies to operate the website, understand how it is used and improve its functionality.

Where required, we will obtain consent before using non-essential cookies or similar technologies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, how we use personal information or changes in applicable data protection requirements.

 

We will publish the updated version on our website and indicate when it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

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hello@essepilates.co.uk

 

Esse Pilates is the trading name of Liz Stevens Pilates Ltd, Company Number 17288848, Registered Address: 1 Portland Buildings, Stoke Road, Gosport, PO12 1JH.

Complaints 

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

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You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe your information has been handled unlawfully or your data protection rights have not been respected.

Last updated September 2026

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